An organisation’s annual employee satisfaction survey delivered very positive results. When the results were analysed by department the Finance department had the lowest scores by some way.
The finance team, supported by HR, facilitated an away day to try to establish the cause. While there were a number of specific issues a general theme arose which related to management style. Staff within finance felt they were managed in a very ‘directive’ way. They were rarely asked for their opinion or suggestions they were simply told what to do. They also felt they were missing opportunities to learn on the job and were not receiving any recognition for a job well done.
The managers of the finance department had already received considerable management training including many of the skills associated with coaching. I was asked to design and deliver a one day programme to ‘refresh’ their coaching skills. Juggling was used to explore the key elements of coaching and to highlight the distinction between directive and non-directive styles. Given their existing level of skill the focus of the day was on the application of the skills and understanding the benefits of using a coaching style. The style of the day was facilitative with 50% of the time spent practising using real problems and scenarios.
Feedback and evaluation was excellent with participants really appreciating being able to immediately practice on real and relevant situations.